About Blue Shield Services
Security and risk management professionals, licensed in Victoria.
Blue Shield Services Pty Ltd is a security company licensed by the Victoria Police Licensing & Regulation Division, working in Melbourne and across Victoria. This page sets out who runs the company, how we work, and the standards an officer meets before they reach your site.
Managing Director’s message
More than a visual presence.
There is a growing need for professional security to offer more than a visual presence. My vision for Blue Shield Services is a complete security package: risk management, fire safety and crowd management, ending in complete protection.
Our management team, including our security consultants, brings over 30 years’ combined security and military experience. Our recruitment and training requirements exceed most industry guidelines, because we want officers who can demonstrate, judge and apply the skills they are accountable for.
Every new client receives a risk assessment by our experienced consultants, with recommendations or security upgrades, before any personnel are placed.
I welcome the opportunity to discuss how Blue Shield Services can streamline your operations, reduce your risk and protect your people and assets.
Mission and values
What we set out to do.
Mission
To provide the highest quality security staff trained to understand the client’s needs and expectations. We will guide and protect our clients and provide a safe and healthy place in which to operate. Our work practices will not compromise the health or safety of others. We will be transparent in our dealings and provide exceptional service at all times.
Values
- Honesty
- Integrity
- Unselfishness
- Professionalism
- Mutual respect
We are agile, reliable and innovative. Our caring culture puts people and safety first. We deliver through teamwork and always act with integrity.
How we work
Six principles around one standard.
Excellence is the standard at the centre of how we work. These are the six principles that serve it.
The standard at the centre
Excellence
To constantly strive to meet or exceed our clients’ needs and expectations.
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Integrity
To be transparent and honest in all our interactions.
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Equality
To afford all individuals equal respect and opportunity.
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Quality
Finding the right security officer for each client site.
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Compliance
To implement services that meet best practice and industry standards.
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Flexibility
To ensure our services meet and exceed the obligations of each client.
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Review
To review our ongoing service commitment and recommend change where it benefits the client.
Our people
Recruited, checked and trained before they reach your site.
Every officer meets each of these standards before they are deployed to a client site.
- Licensing and checks
- Licensed under Victorian private security regulations, with a National Police Check before appointment to any site.
- Probation and exam
- A 12-week probationary training period, ending in an industry examination that must be passed with a 100% score.
- Safety qualifications
- First-aid, CPR and AED qualified. Fire warden and emergency evacuation trained.
- Before deployment
- Presentation and people-skills training, then a full uniform with photo identification so your visitors know who is on post.
- Pay and retention
- Paid in line with the Security Services Industry Award, with a staff incentive program. Many of our officers are long-serving.
Management and governance
A management team with over 30 years’ combined security and military experience.
Our Managing Director, General Manager and Operations Manager lead every service transition, from the operating model and tender through pre-service commencement and roll-out to quarterly review.
Sectors served
- Construction
- Hospitality & accommodation
- Sports & recreation venues
- Retail
- Corporate & commercial property
- Education & healthcare
- Events & festivals
- Government
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WHS systems
A safe work environment under Victorian OH&S legislation, maintained with our employees and our Risk Management Officer, with hazard management systems sized to our exposure and an ICAM investigation after any incident to establish root causes.
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Supervision
A dedicated account manager and supervisor for every client, contactable 24/7, with supervisor meetings at roll-out and quarterly service reviews after that.
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Policy management
A customised site operations manual and safety plan for each site, and policies, procedures and systems that are maintained and reviewed. Our risk management policy is reviewed annually, or earlier if circumstances change.
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Training
Health and safety training for all relevant people, a 12-week probationary program for new officers, and site training and SOP induction before each roll-out.
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Licensing and membership
We trade under a Victorian master security business licence, and hold professional membership of the Association of Investigators & Security Professionals.
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Insurance
Public liability insurance and Victorian WorkCover are maintained for the business and for every officer we place.
Licences, policies and reporting, set out in full.
Our licence and insurance details, OH&S and risk management policies, reporting technology and service transition process are all on the compliance and safety page.
Start with a site risk assessment.
Tell us about your site or event. We respond by the next business day and arrange a site inspection and risk assessment.